(+91) 7202025203
contact@pehnava.in

A Baa

Terms of use

By using the Site in any manner, including but not limited to visiting or browsing the Site, you (the "user" or "you") agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Site, including without limitation users who are vendors, customers, merchants, contributors of content, information and other materials or services on the Site. A Baa reserves the right to change this site and these terms and conditions at any time.

Age:

A Baa's services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. A Baa may, in its sole discretion, refuse to offer access to or use of the Site to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Site is revoked in such jurisdictions. Individuals under the age of 18 must at all times use A Baa's services only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In these cases, the adult is the user and is responsible for any and all activities.

Account Information:

You must keep your account information up-to-date and accurate at all times, including a valid email address. You must use every effort to keep your password safe and should not disclose it to any other person. You shall not transfer or sell your User Name to any other person.

A Baa's services are not available to temporarily or indefinitely suspended A Baa members. A Baa reserves the right, in A Baa's sole discretion, to cancel unconfirmed or inactive accounts. A Baa reserves the right to refuse service to anyone, for any reason, at any time.

Buying

By purchasing an item you agree to be bound by the conditions of sale included in the item's description provided that those conditions of sale are not in breach of this User Agreement or otherwise unlawful. A Baa is not responsible for the side effects one might endure by the use of the products sold at A Baa.

Cancellation by A Baa

Such situations are avoided but if raised please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Customer not available at time of delivery.

If the courier company has made 3 attempts to deliver your package and you were not available to accept/receive the package then the courier company will abandon or destroy the shipment at their destination. However we recommend you to contact the local courier office along with your tracking number for an alternate delivery instruction. Please be aware that once the courier company destroys or abandons your shipment, we will not be responsible for not fulfilling the order. If you wish to avail refund in such a case, we will refund only after we receive the returned shipment package and subsequently a deduction of two way return shipping charges will be applied.

Return policy.

The product could be returned only if it’s manufacturing defected or defected by us during packing. You are advised to make a video during opening of package you receive to show proof if product is defected.
We have a customer friendly return policy .You will have to just WhatsApp us on +91 7202025203 within 24 hours from time of delivery & return steps will given from our customer support executive. 1. Provide us with the tracking details of the product. Without this packages could get lost and replacement might be cancelled.
2. You will get return address from our customer support executive from WhatsApp on +91 7202025203.
Last date of return shipping : 7 days from date of delivery. We will not be able to accept returns if dispatched after 7 days from date of delivery.

Packaging Advice:

It is of utmost importance that the items do not get damaged on their return shipping. Please cover the package in polythene plastic and return it in an envelope to avoid damage due to rain.

What we do about mispricings

Despite our best efforts, a small number of the many thousands of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

Cancellation of Fraudulent/Loss to business Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, A Baa reserves the right to cancel all past, pending and future orders without any liability. A Baa also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

The customer may be considered fraudulent if any of the following scenarios are met: Customer doesn't reply to the payment verification mail sent by A Baa Customer fails to produce adequate documents during the payment details verification Misuse of another customer's phone/email Customer uses invalid email and phone no. Customer returns the wrong product Customer is involved in the snatch and run for any order.

Colour & Description Disclaimer

The details of the products or product specifications (for instance weight, colour, handwork details, size, etc.) quoted with the product displays are only approximate values. While every endeavour has been made to accurately reproduce colours, there may be minor variations in colour of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and colour settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in colour as seen on a computer screen against the actual colour of the outfit received. A Baa firmly believes that all the customers who order online are aware that colours seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. It is practically impossible for A Baa’s Designers to replicate the same colours on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a colour under different light and weather, type of camera used for photography or type and settings on the computer monitor. We wish to clarify and ascertain that every customer who orders any outfit from A Baa is aware of this genuine problem.
While ordering on internet, we suggest that customers should be extra careful of following - 1. Red, maroon and orange colours have a higher tendency to reflect a different shade than other colours. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
2. Many a time’s green and blue shades also overlap. Same is the case with off-white, white and cream colours.
3. Sea Green colour sometimes looks Aqua blue and the other way around.
4. Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.
5. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.

Beads and Sequences missing or Coming off

We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down. You are deemed to have accepted the terms and conditions. A Baa reserves right to time modify the Terms & Conditions of Use of the site without any prior notification to you.

No Guarantee:

A Baa does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside A Baa's control.

Disclaimer

We, our subsidiaries, officers, directors, employees and our suppliers provide the Site and the Services on an "as is" basis and without any warranty or condition, express, implied or statutory. We do not guarantee and do not promise any specific results from use of the Site and/or the Services. If any provision of this User Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforceable. We reserve the right to alter these Terms & Conditions at any time. If the alterations constitute a material change to the Terms & Conditions, we will notify you via email according to the preference expressed on your account. What constitutes a "material change" will be determined at our sole discretion, in good faith and using common sense and reasonable judgement. You agree that this User Agreement and all incorporated agreements may be automatically assigned by A Baa, in our sole discretion, to a third party in the event of a merger or acquisition or any other event. You and A Baa are independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by this User Agreement. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. This User Agreement sets forth the entire understanding and agreement between us with respect to its subject matter. No oral explanation or oral information given by any party shall alter the interpretation of this User Agreement. This Agreement will prevail over any conditions of sale imposed by a seller. Our Fees Policy is incorporated in this User Agreement by reference. The fees policy may be amended from time to time and material changes will be posted on the Site and sent to you at your registered email address.